How to Achieve Customer Satisfaction

in Moving

New products sold on television often have a money back guarantee.  The manufacturer understands the consumer is not willing to take a risk, so they stand behind their product and attempt to forge trust through their offer. 

There's been a steady spike in companies offering money back guarantees.  For years Fed-ex has guaranteed on time delivery or your money back, but new promises emerged during the country's economic strain from companies like Chrysler. In an attempt to increase sales Chrysler launched a campaign earlier this year allowing new car owners to return their car in 60 days if they weren't satisfied. 

Products lacking quality and professionals supplying substandard customer care are usually ingredients for a likely return or complaint.  In the moving business, clients are forced to trust the opinions of others, the care displayed during the moving quote process, and the mover's reputation with the Better Business Bureau and industry affiliations.  These are areas that should draw a red flag when booking a mover.  Most often consumers don't realize they have a rogue mover until it's too late. 

The best way to ensure you receive the type of service you deserve is to do in-depth research on the moving company and its business practices.  Sites like yelp, consumer affairs and rip-off report are good places to look for feedback from customers.  Weigh the percentage of negative comments amongst other moving companies.  Most movers also post customer feedback on their website as well. 

Quite honestly, the way the beginning of your move goes is typically how it will end.  If your moving agent is more than helpful on the phone, your in-home estimator thorough and helpful, then most likely your relocation will measure up.  However, there are a few great pretenders in the business.  So depend on your research, and it wouldn't be a bad idea to ask a few family members and friends for their recommendations as well.  

While you may not receive a money back guarantee for your upcoming relocation, if you find a top-notch mover, you'll still have the peace of mind in knowing your valuables are in good hands.

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William Cosey has 12469 articles online and 12 fans

William is a marketing professional for an international moving and storage company.  As one of their team members he assists with keeping tabs on the progression of the moving and relocation industry.

 

 

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How to Achieve Customer Satisfaction

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This article was published on 2010/10/08